Privacy policy

Appointed Representatives

If you register as a Mortgage Intermediary with Barclays, the way in which information about you is held and used is described in Section A of our Mortgage Intermediary Terms and Conditions.

General principles

Barclays is committed to keeping your information private. By 'your information' we mean any information about you that you or third parties provide to us. This policy relates to the privacy of your information at www.woolwichintermediaries.co.uk. The Barclays Group's Privacy Principles explain how we will handle your information – and they're below.

Online services

1. Information we collect

If you register with us we will ask you to provide some information about yourself for security, identification and verification purposes.

Where you provide information about others (eg. partners or directors or prospective customers) you must ensure that you have their consent or are otherwise entitled to provide this information to us.

2. How we use your information

We will contact you from time to time using the information provided – either by email, text (or other messages), telephone, post or electronically.

We may also use your information for research and statistical analysis with the aim of improving our services.

We may pass your information collected online to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If we transfer your information to an agent or service provider located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and to use your information strictly in accordance with our instructions.

We will retain information collected about you online for as long as permitted for legitimate business purposes.

3. Use of cookies

For information about cookies and how they are used on this website, visit our cookies page.

Barclays Privacy Principles

Barclays is committed to safeguarding the privacy of your information. By 'your information' we mean any information about you that you or third parties provide to us.

  • We only collect and use your information where we have lawful grounds and legitimate business reasons to do so
  • We will be transparent in our dealings with you and will tell you about how we will collect and use your information
  • If we've collected your information for a particular purpose we will not use it for anything else unless you've been informed and, where relevant, your permission obtained
  • We will not ask for more information than we need for the purposes for which we are collecting it
  • We will update our records when you inform us that your details have changed
  • We will continue to review and assess the quality of our information
  • We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period
  • We will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with
  • We will train our staff on their privacy obligations
  • We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held
  • We will ensure that when we outsource any processes the supplier has appropriate security measures in place and will contractually require them to comply with these Privacy Principles
  • We ensure that suitable safeguards are in place before personal information is transferred to other countries.

You're not required to provide any personal information on the public areas of this website. However, you may choose to do so by completing the forms on various pages of the site. We'll only use the information you provide to us on these pages in order to process the relevant form. Please see the privacy wording on the relevant form for a more detailed explanation of how your information will be used.

If you're a Barclays customer or already have a relationship with us you'll have been advised by various methods as to how we collect and use your information.